McDonald’s loves to see you smile–just not their employees. When full-time employee Nancy Salgado called McResources, McDonald’s employee help line, and said she need a raise to help cover the cost of groceries and her heating bill, she was told to she could apply for food stamps and other public assistance. The mom of two has been working for McDonald’s for 10 years and is still making $8.25 an hour, just a dollar over minimum wage, which puts her below the poverty line.

Check out parts of the conversation below:

“You would most likely be eligible for SNAP benefits,” the operator says after Salgado says she needs help with groceries. “You know it’s a federal program, the federal money comes down the states, and the states administer it.” In addition to telling Salgado that she could get on food stamps, when Salgado inquired about medical care, the operator told she could apply for Medicaid, another federal program.

Salgado, who got in trouble last month when she told the company’s president that she couldn’t afford shoes, wasn’t satisfied with this answer. “Do you think this is fair, that I have to be making $8.25 [per hour] when I’ve worked for McDonald’s for years?” Salgado shouted at the McResources operator. “The thing is that I need a raise. But you’re not helping your employees. How is this possible?”

In fairness, it doesn’t appear that Salgado was directing her angst over her paltry pay to the right person, since McResources isn’t HR–the program is available to simply to help employees get help making ends meet when their paychecks aren’t enough (the existence of the program says a lot about McDonald’s pay). “We can be a good program,” the operator said. “We can do a lot of the leg work that takes a lot of the stresses off of you making a million phone calls trying to find services.”

When McDonald’s was asked to respond to the situation, they released the following statement: “This video is not an accurate portrayal of the resource line as this is very obviously an edited video. The fact is that the McResource line is intended to be a free, confidential service to help employees and their families get answers to a variety of questions or provide resources on a variety of topics including housing, child care, transportation, grief, elder care, education and more.”

Do you think McDonald’s should be advising employees to sign up for food stamps? Respond below.

McDonald's CEO ordered a new JET while employees r on FOOD STAMPS and MEDICARE # hypocrite

— lawana gilbert- (@Kaygirl8Lawana) October 25, 2013

Public subsidized McProfits http://t.co/v7fMjoojlW #Millennials #LivingWage

— JONES (@JONES85102300) October 25, 2013

Wrong! Wrong! Wrong! Video: McDonald’s tells workers to get food stamps – http://t.co/iJLtfgM3W7 http://t.co/IUpVvuxlhr

— Evelyn Fuertes (@fromsprout_supp) October 25, 2013

[Image via YouTube]