While Facebook is the most popular website in America, users indicate they are not enthusiastic fans of the social network, according to the 2010 American customer satisfaction...
ForeSee Results has introduced a "Social Media Value Calculation" tool aimed at helping its clients understand the impact of their social media marketing campaigns on...
Customer satisfaction with online banking dropped two points in 2010, from 83 in 2009 to 81 (on a 100-point scale), according to a new study by ForeSee Results and Forbes....
Satisfaction with the top 100 e-retailers has increased from a decline this time last year, to an all-time high score of 78 points on a 100-point scale, according to new researc...
Customer satisfaction with ecommerce websites has rebounded a year after experiencing its first decline since 2004, according to the American customer satisfaction Index (ACSI)....
Customers of the largest online retailers are more satisfied than ever according to ForeSee Results' annual report on holiday shoppers.
The ForeSee Results E-Reta...
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