Dish Network is experiencing a major outage, one that has crippled its website and stopped employees from working.

According to The Verge, Dish began experiencing issues Thursday morning. The company’s website displays a notice saying it is experiencing problems, and the company’s internal apps and customer support systems are also impacted. What’s more, employees are reportedly being kept in the dark about what is going on.

The outage began around the same time as the company’s Q4 earnings, giving CEO Erik Carlson an opportunity to address the problems. He said that Dish, Sling, and the company’s wireless network are operational, but that “internal communications, customer care functions, Internet sites” are all down.

The Verge also goes on to point out that customers are unable to pay their bills, although company reps are assuring customers they won’t lose service if they can’t pay their bill as a result of the outage: