CRMNews

Businesses Being Reimagined In A World That Is Now Entirely Digital
“There's a real recognition that digitization and transformation a...
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How Marketers Can Have a Great Voice in the C-Suite
Marketers often think that their voice is not listened to and that there is often a disconnect with C-suite execs. Unilever CMO Keith Weed said, "I...
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Customer Meetings Will Change Forever, Says Shark Tank’s Robert Herjavec
Some things in the new world will change forever. Customer meetings will change forever. In the past, I never thought that I could do a Zoom call or a Team...
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6 Ways to Achieve Great Employee and Customer Engagement
There are six things that you need to think about with employee engagement and customer engagement says...
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The CIO Is Now Central To The Business Strategy
“The CIO now has become front and center and central to the business strategy,” says Aongus Hegarty, President of International Markets at Dell Technologie...
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Verizon Chooses Google Cloud Contact Center AI
Google Cloud has scored a major win as Verizon has chosen its Contact Center AI to help power its customer service experience....
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ServiceNow CEO: At The Forefront Of The Digital Transformation Rage
“Digital transformation is the opportunity of this generation,” says ServiceNow CEO...
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Digital Transformation Is More Important Than Ever, Says VMware CEO
"In this environment, digital transformation is m...
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Beat The Corona Slump By Acquiring These 9 Freelancing Skills
Learning new skills during the corona crisis is essential to put you ahead of the curve both during the pandemic and in its aftermath....
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How Amperity Uses Machine Learning To Unlock Data and Supercharge Marketing
“Nobody was using machine learning to point at the underlying consumer data to help make sense of it and bring it together,” says Matthew Biboud-Lubeck of...
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Microsoft Reports Quarterly Results, Azure Scores Big
Microsoft has released its quarterly earnings for the third quarter of fiscal 2020, and Azure stands out as one of the company’s big hits....
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There Is No Aspect of Healthcare That Is Not Being Transformed Digitally, Says AMA Chief Experience Officer
“A lot of times it's better to think about (digital transformation) in retrospect after you've gotten something done, but the digital platform is essential...
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OTT is the Next Step in the Digital Revolution for Media Buyers
OTT is increasingly being tested by advertisers as more inventory becomes available, says Nicole Whitesel, SVP of Enterprise Strategy at Publicis Media. “...
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Digital Changes the Game Entirely, Says Delta Air Lines CEO
“Digital changes the game entirely,” says Delta Air Lines...
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Digital Transformation: The Conversation Has Shifted, Says ServiceNow CEO
“We're done with talking about if it is a good idea to digitally transform,” says ServiceNow C...
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