CustomerExperienceNews

Welcome to 2001 As Microsoft Returns to Old Habits to Push Edge
Microsoft is falling into old habits as the company irritates customers with questionable ways of pushing its Edge web browser....
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LinkedIn Users Will Be Able to Use AI to Help Create Their Profiles
If you've ever struggled to find the right words to describe your career on LinkedIn, the platform is deploying AI to help....
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From Awareness to Loyalty: Understanding the Journey of Nonprofit Supporters and How to Engage Them
As a nonprofit grows and gains new members, volunteers, and donors, you’ll start to recognize core differences in how different groups of people act and re...
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LinkedIn Users Will Be Able to Use AI to Help Create Their Profiles
If you've ever struggled to find the right words to describe your career on LinkedIn, the platform is deploying AI to help....
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Wells Fargo Customers Are Missing Deposits
Wells Fargo customers are reporting missing deposits, with the bank investigating and promising a fix....
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Delta CMO: All 85,000 Employees Are Brand Ambassadors
“I have the opportunity to serve as Chief Marketing Officer, but 85,000 people are all brand ambassadors,” says Delta CMO Tim Mapes. “All 85,000 mem...
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Create a Marketing Strategy That’s Not Annoying, Says Bombora VP
“It’s really about customer experience,” says Nirosha Methananda, V...
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Google Brings ‘Retail Search’ to Cloud Customers
Google is expanding its cloud services, bringing Retail Search to its clients in an effort to help them provide the best experience to their own customers....
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Meta Plans to Incorporate AI Across Its Platforms
Meta is preparing to incorporate artificial intelligence across its platforms, playing catch-up to Microsoft and Google....
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Dish Network Customer Data Stolen in Ransomware Attack
More details have emerged regarding Dish Network's recent outage, including the fact that customer data was stolen in the incident....
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Snapchat Launches ChatGPT-Based My AI
Snap is the latest to jump on the ChatGPT bandwagon, launching My AI to Snapchat+ subscribers. ChatGPT...
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5 Best Tips To Improve eCommerce User Experience
With the increasing competition in the eCommerce market, it has become challenging to keep the clients interested long enough to make the sale....
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Conversational Marketing Closes the Gap Between B2C and B2B, Says Drift Marketing VP
Conversational marketing is a whole new way of thinking about marketing and sales, says Dave Gerhardt, VP of Marketing at Drift. “We go to our jobs in B2B...
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Ecommerce, Search, Social… and Conversational Space?
"When I look at the conversational space I think it's going to have as much impact as ecommerce or search or social," says LivePerson CEO Rob Locascio. "Th...
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Adobe CEO: Pandemic Was Inflection Point For Everything Being Digital
"What the pandemic and the current health situation has done is that it has created yet another inflection point for everything being digital," says Adobe...
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