CustomerExperienceNews

How the Ecommerce Theme You Choose Helps to Deliver the Best Brand Experience
Ecommerce is a lucrative market for many businesses. By now, nearly every retail brand has either started or is working on launching an ecommerce store....
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Customers Will Be Able to Use Venmo for Amazon Purchases
Amazon is prepping support for Venmo as a payment option, with plans to make it available in time for the holiday season....
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Higher Prices Driving Verizon Customers Away
Verizon has the dubious distinction of being the only one of the top three wireless carriers to be losing customers....
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T-Mobile & YouTube TV Partnership = Poor Customer Experience
T-Mobile opted to back YouTube TV (YTTV) when it ended its own TVision streaming service, but customers are being left in the cold....
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Apple May Fire Employee for Helping a Customer
Apple isn't winning any popularity contests by threatening to fire an employee for helping a customer....
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T-Mobile Tops J.D. Power Study for Wireless Customer Care for 10th Consecutive Time
T-Mobile has taken the top honors in J.D. Power's 022 U.S. Wireless Customer Care Mobile Network Operator Performance Study – Volume 2 for the 10th consecu...
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Why KYC is Important in Growing Customer Base
As your business grows, it is important to keep track of your customers and ensure that you follow all the necessary regulations. One way to do this is to...
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How to Increase Customer Satisfaction Through Agent Coaching
Good customer service is a cornerstone of successful businesses, so it makes sense that business leaders want their employees to deliver the best customer...
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What is the Future of Digital Customer Service?
According to Grand View Research, “the customer exp...
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Slack Has Already Transformed Salesforce
"Slack has already transformed the way we work at Salesforce," says Sale...
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Sezzle Is the Creditization Of a Debit Card, Says CEO
"Consumers love our product because it represents purchasing power but also budgeting for them," says Sezzle co-founder and CEO Charl...
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Target CEO Says Digital Performance Up 50%
"Our digital performance was up...
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Workday CEO: Digital Transformation To Be Faster Trend Out Of Pandemic
"Digital transformation will come out as a faster trend out of the pandemic," says Workday co-CEO Aneel Bhusri. "What's been interesting about the pandemic...
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ServiceNow CEO on “The Whole Point Of Digital Transformation”
"Business is really simple, and people are more productive, and they're doing things that can lead to growth and opportunity," says ServiceNow CEO Bill McD...
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Slack CEO: No Intention To Make Slack Free
"There is definitely no intention to make Slack free," says Slack CEO Stewart Butterfield. "What we've seen in the last little while is the biggest telco i...
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