Microsoft has experienced an embarrassing outage of its premier office suite, right as people are relying on it more than ever.

Microsoft 365 is the cloud-based version of Office. As the pandemic has led to more individuals working from home and engaging in remote learning, Microsoft 365 has become a critical component. This makes the outage all the more devastating for the company’s users.

To make matters worse, Microsoft identified an updated to the Microsoft 365 Admin Dashboard as the culprit. Unfortunately, rolling back the change has not fixed the issue.

We're not observing an increase in successful connections after rolling back a recent change. We're working to evaluate additional mitigation solutions while we investigate the root cause. Please visit https://t.co/AEUj8uAGXl for additional information on this issue.

— Microsoft 365 Status (@MSFT365Status) September 28, 2020

It appears users already logged into service are not impacted. In the meantime, Microsoft is “rerouting traffic to alternate systems to provide further relief to the affected users.”