OpenAI is working to address high error rates with its AI platforms, including OpenAI, Sora, and its APIs.

According to the company, the issues began around 10:40 AM PST, with high error rates across its services. The company posted a notice at the time:

Starting at 10:40 AM PST, we experienced high error rates on ChatGPT, Sora, and a subset of APIs. We began to see recovery for Sora at approximately 2:58 PM PST, API traffic starting at approximately 3:05 PM PST, and full recovery for ChatGPT around 8:16 PM PST. We are currently investigating a separate incident regarding Sora and will be updating the status page.

OpenAI eventually discovered that the issue was “caused by an upstream provider,” although it did not name the provider or say what the issue was.

As of late Thursday evening, OpenAI was still dealing with issues with Sora, although ChatGPT was largely restored.

We are still investigating high error rates on the Sora editor. We will share additional updates as soon as possible.