"Customer service shouldn't just be a department; it should be the entire company," she says, echoing the late Tony Hsieh of Zappos. But how can organizations ensure that every employee, regardless of their role, contributes to a cohesive and positive customer experience? The answer lies in designing learning paths that are explicitly aligned with the customer experience.
If your company truly values the customer experience, it’s essential to delve into their individual journeys.
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