Microsoft and Salesforce just announced a strategic partnership, which will see the two creating new solutions that connect Salesforce's CRM apps and platform to Microsoft Office a...
FanHub recently put out this infographic looking at how social media is transforming CRM, sharing stats around communication, expectations, and user interface.
"Customers are g...
The customer relationship management software market grew by 13.7% in 2013, according to a new report from Gartner. That's worldwide. The market reached $20.4 billion in 2013 compa...
A recent survey from Salesfusion and Demand Metric found that most small and mid-sized companies have lead generation processes in place, but few (less than 10%) think they're high...
Microsoft announced that it has reached an agreement to acquire cloud-based customer service software provider Parature. The company will add the software to its Microsoft Dynamics...
At Money2020, Groupon announced a new update to its Breadcrumb POS app, adding some CRM and employee management features.
A new CRM feature lets businesses track customers and...
Microsoft has announced a bunch of new enterprise cloud solutions coming this fall.
On October 18th, the company will release Windows Server 2012 R2 and System Center 2012 R2 f...
Salesforce announced on Tuesday that it has entered an agreement in which it will acquire ExactTarget for about $2.5 billion. Salesforce will commence a tender offer for all outsta...
Microsoft has acquired marketing software company MarketingPilot. Microsoft says it has a vision for integrated marketing solutions that aligns with its own.
"We are excited to...
Microsoft announced a new service update for Microsoft Dynamics CRM, coming in Q2, which will bring mobile access to the product, surely a long overdue feature for users.
Mobil...
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